You may cancel your membership through My Subscription. When you cancel, the effective date will be displayed in your account.
Cancellation stops future subscription renewals. Unless otherwise stated in your membership terms or required by applicable law, your paid access will normally continue until the end of your current paid-through period.
Canceling a membership does not automatically result in a refund for previous payments. Refund requests are considered separately under this policy and applicable consumer rights.
If you cancel a reserved visit at least 24 hours before its scheduled start time, the visit will be restored to your available balance within its original membership cycle.
If the provider cancels a visit, the reservation will be restored to your available balance.
Unused visits expire at the end of their applicable membership cycle. Unused visits do not roll over into a subsequent cycle.
Late cancellations and missed appointments may be reviewed individually. They will not automatically be treated as consumed visits without review under the applicable service terms.
Requests to cancel or reschedule a separately purchased service should be submitted through the relevant appointment or booking record.
Provider cancellations, duplicate charges, verified payment errors, and platform failures will be reviewed and resolved appropriately. Where a refund or other remedy is required by applicable law or the disclosed service terms, the appropriate resolution will be provided.
Any additional cancellation fees, deadlines, or service-specific refund conditions must be clearly disclosed before the customer purchases the service.
You may submit a refund request through the Billing section of your account.
Refund requests are reviewed individually based on the circumstances of the request, the service purchased, the applicable terms disclosed at the time of purchase, and any applicable consumer rights.
Submitting a request does not automatically mean that it has been approved. Likewise, a request will not be rejected solely because it was submitted; it will be assessed under the applicable terms and requirements.
Where a refund is approved, it will be submitted through the original payment method where supported. The time required for the funds to appear in your account depends on the payment processor and your bank.
Refund request statuses may include:
- Submitted: The request has been received.
- Under Review: The request is being assessed.
- Approved: The refund has been authorized for processing.
- Rejected: The request has been declined, with the decision recorded.
- Processing: The refund has been submitted or is being processed.
- Refunded: The payment provider has confirmed the refund.
- Failed: The refund could not be completed and requires further review.
Approval alone does not mean that the funds have been returned. A refund will be marked as completed only after confirmation from the payment provider.
For questions about membership cancellation, appointment changes, or refund requests, contact our support team
If you disagree with a refund decision, you may contact our support team and request a review. We will record the reasons for the decision and review the matter in accordance with our applicable terms and legal obligations.
Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be excluded or limited under applicable law.